Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for ...

However, if you're planning to use call center software for professional or business purposes, especially with a large number of people and on a regular basis, then you will probably want to look ...

A key advantage is that they can handle large call volumes much more efficiently ... However, because the IVR system is part of the overall call center solution, customers can easily exit this ...

While saving a few seconds to find and dial a phone number may not seem like a big deal, large call centers and sales teams that handle tens of thousands of calls each year benefit from auto-dialers.

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...

East Maui residents can drop off scrap metal, appliances, propane tanks, tires and auto batteries for recycling on Friday, ...

Instead of agents writing these notes from scratch, the GenAI can take the transcript of the call and create a concise summary.

For over 20 years, the Very Large Telescope (VLT ... either operate individually or combine to create what astronomers call an optical interferometer, which has a drastically larger light grasp ...

Another data center will soon call Memphis home. A cryptocurrency mining facility is currently under construction on South Mendenhall near Shelby Drive. With the ongoing ...

Several data center firms are based in Denver, but few are building there due to concerns over taxes and environmental risks.

A storm currently spinning off the Southeast coast is an example of what meteorologists call a "homegrown" storm.

Police are investigating a possible shots fired call at a McDonald's in Selma. Witnesses said the shots were fired at a McDonald's on U.S. Highway 70 Thursday night. Police had the entire parking ...