Knowing how to deal with customer complaints effectively can help you transform unhappy customers into lifelong brand advocates. In this article, you’ll learn the strategies and best practices for ...

Project planning is essential in sales and marketing to track progress and keep team members focused on their goals. When plans are spread out over different Excel spreadsheets and dashboards, it can ...

Customer retention is crucial if you want to build trusting relationships and improve lifetime value. With a focus on retention, you can hold on to the customers you’ve spent so much effort acquiring.

We’ve upgraded Pipedrive’s interface with new customization options. Now, users can access the Interface preferences page to edit their navigation sidebar, select their default landing page and switch ...

Pipedrive users on Professional, Power and Enterprise plans can now create formula fields in deals that calculate important totals and metrics automatically, based on data in other fields. We have ...

As your business grows, you need robust systems that can send your audience relevant messages at the right time with little input from your team. Marketing automation lets brands segment their ...

Pipedrive users can analyze sales more accurately with new report filters for leads, deals, activities and contacts in Insights. Earlier this year, we released cross-entity fields for list view ...

One of two things usually happen when small businesses are ready to scale. The company hires too quickly, spending resources on ill-fitting employees or the company restricts growth by not investing ...

Today’s customers want to research solutions in their own time, coming across brands and products that resonate with them more organically. More and more companies are turning to inbound marketing to ...

Discover the backgrounds of our expert sales and marketing bloggers. Learn about each of our blog author’s experiences, skills and insights and navigate to their LinkedIn profiles. Zahra Jiva is the ...

Gone are the days when you had to spend money on expensive equipment and special hardware to have a top-notch phone solution for your business. Thanks to Voice over Internet Protocol (VoIP) phone ...

To keep your clients happy, you must regularly update them on the work you’re doing. More importantly, you must demonstrate how your strategies deliver value to them. Top agencies do this with client ...